FAQs
- What's included in the rental price?
- Are the vans suitable for children?
- How do we pick up our van?
- What time can I pick up the van?
- What time does the van need to be back?
- What happens if I have an accident?
- What happens if I break down?
- What happens if something's not working?
- Who can drive your campervans?
- How do I book?
- What happens if I need to cancel my booking?
- How do I pay?
- Do I have to pay the full amount up front?
- How long can I rent a van for?
- Will you take a security deposit?
- Will I need ID to pick up the van?
- Can I take the van abroad?
- Are there any mileage limits?
- What do I need to bring with me?
- Do you have bikes to hire?
- Do you have any exclusions?
- How many people could we get in a van?
- How easy are the vans to drive?
- What fuel do the vans take?
- How is the stove fuelled?
- Do we need to book campsites in advance?
- Can I bring pets?
- Can I smoke in the van?
- What are your Terms and Conditions?
- Can I reduce my insurance excess?
What's included in the rental price?
The basic price includes rental of the van, gas for cooking and all standard kitchen and van equipment and fully comprehensive insurance for up to 3 named drivers between the ages of 23 and 75 years of age qualifying under the exclusions in our Hirer Driver Endorsements policy, We can usually arrange for drivers for which some of the exclusions apply to be covered, however our insurance company will usually levy a higher insurance excess for this.
Also included is AA Fleet membership for your peace of mind. This includes Roadside assistance, Homestart & Nationwide Relay.
This basically means that in the event of your van breaking down
the following will take place: A vehicle Rescue Operator will spend
up to 1 hour trying to fix it. If it cannot be fixed
roadside your campervan and passengers will be towed to the
nearest approved repairer. If local repair is not possible the same
day then you will all be returned to CCH HQ. If the breakdown is
through no fault of the hirer we will refund you for lost
nights.
Extra equipment as requested on the booking form will be subject to
additional cost. The total cost of your rental will be confirmed
with you before you are asked to finalise your booking and make
your deposit payment.
Are the vans suitable for children?
Absolutely! Children love the excitement and adventure of a camper holiday. Heather includes front facing seats with 3-point seat belts to ensure that they are as safe as possible,and which will accommodate baby and child car seats (Groups 1-4).
If you are travelling to us via public transport we have a forward facing child seat available for you to use if necessary. Please call or email us if you'd like to request this.
How do we pick up our van?
On our find us page you will find details of how to get here via public transport or taxi. 6 weeks before your holiday, once your booking is paid for in full, we will send you detailed instructions on how to get here, including our address and postcode. If you are driving to us you will have access to free parking outside our home or the free car park next to us. Parking your car here is done so at your own risk.
What time can I pick up the van?
Heather is available from 4pm on your day of departure, Whisky is available from 10am, unless otherwise arranged.
What time does the van need to be back?
Heather will need to be back by 12noon on your final day, Whisky needs to be back by 4pm, unless otherwise arranged.
If for reasons outwith your control you feel you may be late, please call us - we'd rather you were late than take any risks to yourselves or the van. However, if you are late for no acceptable reason or explanation you will be charged an additional days hire.
What happens if I have an accident?
Don't admit to any fault in the first instance. Please call us on 08435 235723 as soon as it is safe and practical to do so and let us know what's happened. We'll advise you on what to do next.
What happens if I break down?
We make all reasonable endeavours to ensure that all our vans are roadworthy at the time of rental. However if there is a breakdown of any sort you call us first then call the number for The AA, please see the contact card in your AA window pocket. If the vehicle may be fixed at the roadside then you should be back on your way in no time. If it cannot be fixed you will be relayed back to us or to the nearest garage (this must be confirmed with ourselves in each instance before making a decision). If irrepairable instantly you will receive a partial refund.
As a hirer you are responsible for looking after your van. The costs incurred from any mechanical or other breakdown as a direct result of hirer neglect in this regard will be borne by the hirer. (See Terms and Conditions for details).
What happens if something's not working?
Again, we make all reasonable endeavours to ensure that your van is in full working order when you pick it up, but occasionally things will go wrong. In the first instance, please refer to the Van Handbook. However, if you’re still stuck, please give us a call and we’ll help you fix the problem. If you end up out of pocket by purchasing replacement items (up to a maximum of £50), please keep the receipts and we’ll reimburse you. However, please call us to let us know before you buy anything.
Who can drive your campervans?
If you're between the ages of 23* and 75, have had a drivers
licence for at least 2 years, have not had any more than 6 penalty
points on your licence in the last 3 years and have not been
refused insurance in the past then you may almost
certainly rent one of our vans.
The basic cost includes fully comprehensive insurance for up to 3
named drivers (refer to the FAQ "What's included in the rental
price?" for conditions).
*For drivers aged 23 & 24 please be aware that your Insurance Excess is increased from £500 to £600.
How do I book?
The easiest way to book your holiday is via our website. Simply see which dates are available, choose the dates to suit you and fill out the online booking form. You will be taken to the secure site Paypal to pay via Debit or Credit card. If you are having any problems we can help over the phone, however if we're unable to take your call please leave a voice message or e-mail us letting us know when would be a good time to call you back. Please note that a reservation is only confirmed once we have received your Booking Deposit.
What happens if I need to cancel my booking?
***Updated terms during Covid times: The 25% deposit payment taken to secure your booking is non-refundable. However if at the time of receiving your balance reminder (2 weeks before your holiday is due to begin) we are either in lockdown or travel restrictions are still in place, you can use your deposit to rebook for a later date or take a voucher to use within the year.***
Normal Terms: If you cancel more than six weeks before the start of your holiday you will only forfeit your booking deposit. Between six weeks and two weeks, you will be charged 50% of the total cost of your holiday, less the booking deposit. If you cancel less than 2 weeks before your holiday, then you will be charged for the full cost of your holiday.
Voucher Purchases are non-refundable.
How do I pay?
If you book online, you will be immediately directed to a PayPal website where you will be instructed to pay a 25% Booking Deposit via Debit or Credit card or yusing your own Paypal account, whatever you prefer. This will secure your booking. You can pay by credit or debit card or via your PayPay account, if you have one. Atternatively we can take credit or debit card payment over the phone.
Please note that your rental is not guaranteed until we receive your Booking Deposit.
During 2021 you will be sent an e-mail reminder to pay the remaining balance 2 weeks before your holiday is due to start, moving into 2022 this will be 4 weeks beforehand. Follow the link on this e-mail to pay Please make payment at this point otherwise your booking will be cancelled and you will lose your deposit. Don't hesitate to contact us if you are unable to make immediate payment.
Do I have to pay the full amount up front?
Only if you are purchasing a Gift Voucher or make the booking less than six weeks before the start of your holiday, otherwise you just pay a 25% deposit. The full balance is due 6 weeks prior to your holiday (2 weeks during Covid times), when you will receive a balance reminder email with a link to pay.
How long can I rent a van for?
There are no limits on how long you can rent one of our vans for. For bookings longer than 3 weeks please contact us for a tailored quote.
Will you take a security deposit?
When you arrive to pick up the van we will hold a security deposit of £800 on a credit/debit card via paypal authorisation. Once this has been done you will be sent an email with attachment showing this transaction. Your money will not be removed from your account, only held there until safe return of your van. Upon the return of the vehicle to us at the agreed time, in the condition it was let, relatively clean and with a full tank of fuel, this authorisation will be voided. No charges will occur from this authorisation. We also accept cash for the security deposit if you don't have a card.
We do not expect you to thoroughly clean your van, but please clear out any and all rubbish, wipe down the interior surfaces and sweep the floor before you hand it back to us. We will charge £50 for any excessive cleaning that we need to undertake.
We will make a charge of £10, in addition to the fuel costs, for refuelling if you fail to return your van with a full tank.
The cost of any material damage will be directly deducted from the security deposit. Refer to our terms and conditions for details.
Will I need ID to pick up the van?
We will need to see all driver's licences for the named driver(s) insured on your van, this includes your card part and the code you now have to obtain from www.viewdrivingrecord.service.gov.uk/driving-record/licence-number to allow us to check your driving history online. If you don't have a photocard licence we will need to see a passport. We will also require 2 utility bills or other official letters (not more than 3 months old, these can be print-outs or can be saved from your online account and emailed over within the week prior to your hire) including the hirers name and address as proof of where you live. All ID must be registered to your current address. We will take copies of both the licence documents and bills/letters. All ID will be destroyed/deleted upon safe return of the vehicle. On paying your full balance you will be sent an information email detailing the above, we like to have all customers paperwork emailed over prior to hire to ensure the correct documents are provided.
Without these documents we will be unable to release the vehicle.
Can I take the van abroad?
Please note on the Booking Form if you are planning on
travelling abroad and we'll calculate the additional insurance
and AA costs for you.
By the way, for a small extra cost you can take our
vans to the Rupublic of Ireland.
Are there any mileage limits?
Yes, you are allowed to drive 150 miles per night of your hire, averaged out over the duration of your rental period, ie, 450 miles for a 3 night hire. You will be charged 40 pence per mile for every mile that you are over this limit. If not paid by cash on return this will be taken from your security deposit.
What do I need to bring with me?
Our Campervans are fully equipped with most of what you will need (crockery, cutlery, cooking utensils, etc.) Unless you rent it as an extra from us, you will need to bring your own bedding (sleeping bags work well as they are neater to store), pillows and towels, extra blankets in cold weather.
If you have hired an awning from us and intend to use it for sleeping in you will need to bring sleeping mats with you or you can hire blow-up mattresses from us. We do recommend that you travel light - the less you take with you, the more space the camper can give you!
Do you have bikes to hire?
We don't hire bikes, however, there are several options for bike hire within easy reach of us. Just ask and we will guide you based on your itinerary. Heather has a bike rack which can be used for a small extra fee and can take 4 bikes. Whisky can take up to 3 bikes.
Do you have any exclusions?
No smoking.
Unfortunately we can not under any circumstances hire to anyone below the age of 23 due to insurance limitations.
How many people could we get in a van?
Both our Campervans will safely seat 5 people whilst on the road, 3 in the front and 2 in the back.
Our vans can sleep 3 adults OR 2 adults & 2 children in the van. Additional people can be accomodated in the tent awnings which can be hired as extras, or you can bring your own tent.
How easy are the vans to drive?
Our Campervans drive the same as any modern diesel car, but are just a little bigger. As with driving any new vehicle, just take your time getting to know your van, then once you're settled in you can relax and enjoy the ride!
What fuel do the vans take?
Our Campervans take Diesel.
How is the stove fuelled?
The stove is butane gas fuelled. Our Campervans are supplied with an installed gas bottle and a spare - this is included within the hire charge. We endeavor to ensure there is adequate gas supply for the length of your trip, but if you should run out please replace the bottle at a petrol station, camping shop or Calor Gas centre and we will reimburse you the cost on your return.
Do we need to book campsites in advance?
We would advise that you book your campsites in advance during the peak season and school holidays, particularly if you would electric hook-up which will enable you to use all the camper facilities to their full advantage. Take a look at our useful Links page for campsite suggestions and campsite directories.
Can I bring pets?
We allow WELL BEHAVED pets (up to a maximum of 2). Please note pets do incur an additional cleaning charge of £25.
Can I smoke in the van?
Sorry, we do not allow smoking inside any of our vans.
What are your Terms and Conditions?
Most of what you need to know is listed here in the FAQs. However, you can find the fine print on our Terms and Conditions page.
Can I reduce my insurance excess?
You could decide to take out Collision and Damage Waiver option which will reduce the standard insurance excess from £500 to £0. This will cost an additional £20 per day. We cannot offer an Collision and Damage waiver for 23-24 year olds or anyone over 75.
Similarly if you have a higher excess applied due to any endorsements or licence restrictions, then an additional CDW is not available to you.
Contact Us
+44 (0)8435 23 57 23How to find us
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Testimonials
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Kids Welcome
Our campervan Heather is ideal for holidaying with children, embodying the freedom of the open road and a sense of adventure. However, we also understand how important it is to keep children safe and comfortable.
All 5 of Heathers seats are fitted with modern 3 point seat belts that will accommodate rear facing and forward facing car seats.
Please contact us if you have any questions or would like to use one of our forward facing child seats free of charge.
